Sometime during the last couple of days before the semester ended, my brother had a project in his Entrepreneurship class and we had to visit a restaurant that their group chose since he was in charge of taking the pictures. So off we went to eat at La Tegola and then had some fill for ourselves.
We knew the drill; order, take pictures, eat, take pictures, go to the bathroom, take pictures. It’s what I’ve been doing most of the time in this blog whenever I want to feature a place that I’ve never been to before.
The ambiance was good great because it has this old homey feel. There’s something about yellow lights that make one nostalgic. As for the food, it was okay, the mango shake wasn’t ripe. Anyway, what I didn’t like was the way we were treated when we just finished eating. Usually, as like any other restaurant, there should be some transition first because you’ve just eaten your meal and Doi was still tinkering the laptop. However, the waitresses including the owner were already picking up our plates. I thought that it was just necessary as we were done with our meals and that’s the procedure nowadays if you’re done with your food. But when we found out that our mats were also cleaned and removed from our table, that was the time when we realized that they were signaling us to get moving. It was evident when they kept apologizing; I thought it was out of courtesy but they were actually waiting for us to leave for other cusotmers waiting outside since the place was already jam-packed.
I just let go of the situation even if my friend Doi‘s bubble was about to burst. Upon writing this entry though, I’ve realized that indeed what they didn wasn’t proper. We were done with the food, but they shouldn’t hurry us up. If they wanted to imply something, they should’ve asked us first. But just because we didn’t really dress well enough compared to those customers who were about to come in doesn’t mean that they have to pick our mats up when we’re still busy doing something. Whatever happened to treating your customers equally? Oh well, lesson learned about customer service again.
La Tegola
Terraces
Ayala Center Cebu
Ayala, La Tegola
hanging pans
table and plates, light
mat, menu
drinks, bulb
inside La Tegola
arranging
small but homey place
side
table, decorations
posts, mango shake
pasta platter
pizza
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soloflightEd.com is a travel blog by Edcel Suyo. He enjoys performing headstands and crazy stunts during his trips in the Philippines, Southeast Asia, and the Middle East. Now based in Dubai, United Arab Emirates and working to earn a living, he takes time to enjoy the city and travel during weekends.
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based from the account that i have read above.. did the customers (the one who wrote the text above) asked permission from the restaurateur to take pictures for other purposes like projects, reports and the like????
i have been a very loyal costumer to this restaurant, and i have never really experience lack of courtesy from the staff..in fact, they really served their customers well..
even in their other branches, they were really very consistent with what we call "COURTESY"…
even other people who happened to drop by in this restaurant could really appreciate Not just its ambiance, food and the like, they also appreciate the waiters and waitresses in serving their costumers…
tuttimusic1: Hi, the write-up that was stated above is based on my own experience. Yes, my brother asked permission to take pictures for the project and they (La Tegola) agreed.
I do take credit that they were courteous when they served the food, but it was toward the end of our meal did we feel like we were being rushed. They had a lot of customers waiting outside as it was turning to be a peak hour but for them to pick up our plates motioning for us to leave while we weren’t ready was not apt.
It’s good that you’ve experienced courtesy from them consistently even in other branches; it was my first time there as I don’t regularly eat in these types of restaurants. If ever I get to eat in La Tegola in Ayala, I hope we won’t experience the same treatment.