It just pisses me off what they did to us. That HP center, it upsets me that they’re too discriminating, especially the one with the cast. Tsk tsk. To think that our group already bought two notebooks from that store.
I work in a customer service industry wherein customer satisfaction while adhering to standards and processes is of utmost importance, unless I want to be kicked out of my job. So I more or less, understand what terminologies to use, especially in relaying a bad message to a customer in a good way. But the way that the staff treated us. I don’t know what he wanted, it’s as if they’re removing away their responsibility after two weeks of buying my HP laptop. He just assumed that we couldn’t afford the f*cking machine that’s why he had judged us then and there. HP in that SM branch, you better wake up and do better service and take care of your customers!
I know for sure that if an American or some foreigner would come up to them, they’d treat him/her with better care. But us Filipinos? That’s the problem with colonial mentality.
To think they call themselves a “Service Center“. HP, you better shape up unless you want to lose customers! Sheesh, that SM Cebu branch is too nerve-wracking. You’re supposed to go there and they’re supposed to help you out because of the product that you bought but because of the attitude of some of the personnel, judging you directly without even asking you a set of questions to determine the source, you leave the local center feeling upset.
He didn’t even give us the benefit of the doubt on where we got it. He discriminated us probably because we looked like a bunch of travelers who got lost in a store that couldn’t afford their standards.
I just want to call a feedback hotline and question their knowledge on their capacity. I don’t know everything about the business, but I know a great deal. Heck, I wouldn’t even go and ask for help if I knew that my copy was not licensed. Their word usage too, that HP Center in Cebu, is not good. Don’t you know how to use proper terms?
He’s the one people look up to there that’s why nobody really questioned or thought twice of trying to protect us. Bwisit! Guys, just don’t assume that a sticker will determine everything. What if that sticker will get scratched off, does it ruin everything? Remember, it’s just a f*cking sticker!